Support & Help
We're a small team and we read every message — most are answered within 24–48 hours.
Need a hand? Email us at knackofabhinav@gmail.com. To help us reply faster, include your device model, iOS version, and a short description (a screenshot helps too).
Contact us
The best way to reach us is by email:
- Email: knackofabhinav@gmail.com
- Response time: Typically within 24–48 hours.
- Website: getprovn.com
Frequently asked questions
Getting started
After installing Provn, the app walks you through a short setup so it can build your personalized plan. You can re-run this anytime from Account → Recalibrate plan if your goals or body change — your logs, photos, streaks, and history are kept.
Managing your account & data
- Edit your plan: Account → Recalibrate plan.
- Erase your data: Account → Danger Zone → "Erase all my data" removes your logs and resets the app while keeping your account.
- Delete your account: Account → Danger Zone → "Delete my account" permanently removes your account and associated data. This cannot be undone.
Apple Health
Provn can read activity, workouts, sleep, and body measurements from Apple Health to personalize your insights, and can write workouts back so your other apps stay in sync. You control this entirely: open the iOS Settings → Privacy & Security → Health → Provn to review or change exactly what Provn can access.
Progress photos & privacy
Progress photos are private to your account and used to show your transformation over time. You can delete any photo from within the app. For full details on how we handle your information, see our Privacy Policy.
How your plan and numbers are calculated
Provn's calorie, protein, and body-composition targets are based on established, peer-reviewed nutrition and exercise science (for example, the Mifflin-St Jeor equation for energy expenditure and ISSN guidance for protein intake). Inside the app, tap any metric label or open Account → Methodology & Sources to see the formulas and the research they're based on. These figures are general estimates for healthy adults and are not medical advice — consult a qualified professional before making significant changes to your diet or training.
Purchases & refunds
Any purchases made in Provn are processed securely by Apple — we never see or store your payment details. Because Apple handles billing, refund requests are managed through Apple at reportaproblem.apple.com. If you have trouble with a purchase, email us and we'll help where we can.
Troubleshooting
- Make sure you're on the latest version of Provn from the App Store.
- Try fully closing and reopening the app, or restarting your device.
- If a problem persists, email us with your device model and iOS version and we'll dig in.